[Resolved] Samsung India — after recent update samsung galaxy note 4 stopped working

Dr. Deepankar Srigyan

from Delhi, Delhi

Address:	New Delhi, Delhi, 110049
Website:	Samsung India

My samsung note 4 got dead after recent update which i got on my phone. It's not turning on, when i contacted to local service centre they are saying that motherboard of your phone need to be change. I have come through a lots of such news that after getting recent defective update on note 4 mobile phone stopped working. I need a proper reply that how can motherboard of a phone got dead after an update sent by samsung company. And i need a solution of this problem. I am very disappointed by this incident. I am a regular user of samsung phones, i had galaxy s2, note 1 and now note 4 but after this incident i lost my faith from samsung. Please provide me a definite solution of this problem. I am desperately looking for a positive reply. Thanks

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Nov 2, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2017

Samsung India Customer Care's response Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd