[Resolved] Samsung India — an inverter air conditioner

[email protected]

from Delhi, Delhi

Address:

Sec 168, Gautam Buddh Nagar, Uttar Pradesh, 201305

We shifter homes in noida trombone apartment to another. The dismantling and installation both were done by samsung service engineers but for some reason the installation request shows as cancelled in the samsung records.
Wrong installation has led to water leakage from the indoor unit and complaints are not addressed. Installation complain 1# [protected]
Problem complain 1 # [protected]
Second complain# [protected]. The second complain onwards samsung team is not even visiting the site to address the complain. Even after multiple complaints the same has not been addressed and the last one has not even been assigned to a service engineer.

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Jul 5, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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Comments

saumilkapadia

from Kollam, Kerala

Gas leakage happened when defroze. Samsung refused to repair it without any cost even though my fridge is in warranty period. We have told them many times that it was not damaged by us and it was due to poor plastic used in freezer. Multiple people i talked but no one agreed to fix it and asked me to pay 2500 INR for it.

Samsung India Customer Care's response, Jun 13, 2019

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd