Samsung India Complaints & Reviews

My harddisk got crashed then I submitted my harddisk and i got the replacment but the replace harddisk was also not working properly. Then i again subitted my harddisk on sept 13th '08.

The lady named Sunita negi collected it and told me to collect on sept 17th '08.
When i callled on sept 17th '08, for the confirmation of the time of reciving time of harddisk, the person named mukut told that harddisk has not arrived then i asked him to transfer to the manager named rana. Rana told me that you can pick your harddsik withing another 3 or 4 days..
But when i called them after 3 days they are saying the same thing..
then i talked to the ASM but he is also giving me the excuses.

Customer care service is very bad. they never suppose to pick my calls even.

I had some urgent work to do but because of those people I could not able to complete my urgent work. who will be responsible for this. my work order number is 1778.
I would highly appreciat it you people pay any sort of attention regarding this.

Furthermore, the person in the servic center suport at Nehru Place with whom I had conversation is so pathetic and meaningless I can't expalin you. I have a suggestion to people to make them educate before sending them floor.


Regard

Vijoy Prakash Sharma.


contact me -[protected]

I registered a compliant on 12th May regarding poor performance of my Samsung Split AC. My SR # is [protected]. Since last 24 days I have followed up 7 times with Samsung call center # 30308282. On each call I am assured that a technician would come to my place to resolve the issue. As a matter of fact all my STD call to Samsung Call Center have gone in vain. There has been NO RESPONSE from team Samsung

Please help !

Naveen

hello sir/madam,
i purchased my samsung SGH-J600 mobile four months back in bangalore at subhiksha shop...i have 2 problem in my mobile..if i talk with my mobile even for 3 to 4 minuites my mobile gets heated soon...the second problem is my sending messages or item via bluetooth is failed always...but no problem while recieving...plz say me a solution to solve my problem...hope to receive quick and good solution from you...
thanks in advance...thank u

My Name is Yatendra and Bought a SCH F679 CDMA ( Also known as MAXX) for my reliance.
The phone developed a snag and I gave it to service center on the 18th August 2008. My Job card number was WA[protected]
This was NOIDA - Samsung Service Center at Ganga Shopping Complex.
There was a display in the service center that claimed - guaranteed 7 day service. HA HA... It took them 10 days to do something. Mind you during these 10 days I had to personally go there 'killing my 4 hours out of office hours, each time, Finally on 27th they gave me the set with a fault that read - battery problem. So I requested a new battery and asked them to check it for me. The phone dint switch on. They tried many batteries and direct charger...but nothing worked. So they took it back and said that it will take a few days more. So after 3 days...after calling them and again personally visiting them...I was told that the phone has water logging and this is not covered in warranty...and the repair will incur a Rs. 5000 charge. ASTONISHED !!!.
I could not understand as to how did the phone develop water logging in last 2 days, where as the set was with them for good 10 days and it was sent to their service center in OKHLA - Delhi. So I called up the customer care center and lodged a complaint. They were (as usual call center types- Thank u for calling…….have a nice day blah blah types). They said that some one will get back to me. Errrr...get back...no one in the damn organisation ever gets back to you. After a week later - after having called the customer care many times - I had to use the conventional INDIAN way --- abuse ( Ma Bahin...) on phone. So they gave the number of some Savinder Chauhan ([protected]) - HEAD of customer care and service for western UP and NOIDA ( Big post - very high protocol- must a be a very qualified man – or may be some resourceful person who got a good reference for the job). The person was very responsive on the first call- it was Wednesday.
He promised to personally go to the service center and check for my problem and get it sorted. He PROMISED to call me back on Friday. I kept waiting...as usual keeping up the SAMSUNG INDIA's attitude...Chauhan did not call. So I called up the service center at Ganga Shopping Complex, to check if The GREAT Mr. Chauhan had attended to my handset or got it checked / picked up...the answer was well expected ...NOOOOOOO. The Great Chauhan never contacted the service center for my phone. ( Prithvi Raj Chauhan would have committed suicide at this junction. Thank God he was not born in these times)
So I called up Chauhan. ( Please note that This Chauhan is a the busiest man on earth – perhaps right hand man of George Bush). He never picked up the phone. After many tries he finally picked up the phone and gave me all sort of excuses that how he got busy and how he has to manage so many things ( I don’t know what is that the company pays him for ). Again he said that by Tuesday he will get my phone attended to and that I will get my phone in 2-3 days. That he will call me back and update me on the status. OKKKKKKKK
Next week….I kept waiting for a call Tuesday, , , , , Wednesday……..Nothing happened. I tried calling up the Great Chauhan…………….No response….Phone ringing ………..but no pick up. I must have called at least 20 times. So After 22 days and no phone and no response. I got pissed off and called up the customer care and again did the same………….shout and abuse. I asked them to give me someone’s telephone number above Chauhan. After a long hold they gave me a number or Mr. Rajan – supposedly head for all the products in Uttarpradesh. I called him up and gave him my story. He was sincerely nice and immedietly got Chauhan on a conference with me. Chauhan again made promises and commitments to get my problem solved in next 2 days.
Like an emotional Indian Fool, I believed. But again no response…………absolutely no response. Mind you Chauhan does not pay his bills for the cell phone…………he still does not call customers. He is busy calling his bosses whom he must be buttering for a promotion for INDIA Head for customer [censored] ups.
I call him up and find out. He agrees that there was a fault and that they will need to change the mother board. It will take some time. Ok no problem were his words.
After a week no response. I kept calling and asking. He then tells me that the company is short of motherboards……………….as if it’s the customers fault to have bought a phone. I was furious and called back the customer care…………to get in touch with chauhan. Mind you Chauhan never picks up his phone from customers. You have to call mobile customer care and rave at them and then they definitely get you in touch with him over a conference.
So Chauhan now tells me that he will get a new phone OR a full refund. I was quite impressed……………………&hellip...⇄ after getting screwed for over a month now. But he said that he will take upto 10 days for the refund OR the new phone to arrive ( Let me mention that SAMSUNG INDIA is not concerned about as to how long the customer has been in a fix…………they still follow the protocols. 10 long days………. . If it were a good company they would speed up the process as the customer has not been given his mended phone even after 35 days as against their 7 day guarantee.
I kept calling Chauhan and when we finally spoke he was sounding as if he was doing me a favour and that he will get a new phone.
Finally I receive no calls what so ever from any one in Samsung India Mobile divison.
On Mondy 29th September ( Please note that I gave my h andset to the company on the 18th August 2008. 41 days. I start calling CHAUHAN……………….No response………….he knows my number. I got utterly pissed off and looked up for Samsung India Corporate office on google. I got their Nehru Place office address and telephone (011 – 6411234) the phone rings ---welcome to Samsung India ---dial the extension or hold for the operator---- I hold for the operator………..WOW……no operator. After a long hold of 5 minutes……….no operator. I tried it at least 5 times…………I could not get through to the operator…………After all its their corporate head quarters.
SO I called back the customer care[protected] and rave at them. They wanted to connect me to the GREAT CHAUHAN…………I refused and asked for a senior persons number. They did not give me any number. But by this time the message must have reached Chauhan. Simultaneously I got a call from a NOIDA land line phone.
DON’T MISS THIS ::::
I called back to find who it was…….. I was told it was a PCO. So I enquired where was the PCO………..the lady said Ganga Shopping Complex…………So I asked if it was close to Samsung Service center………..She said yes and I requested her to call them over. Some one came and said yes they were trying to call me ( Samsung Service center does not enough funds to call the customers. So they use PCO)
So the gentleman tells me that My phone is ready………………and you know what. There is no new phone no refund…………..But they bloody repaired my old phone in 41 days………………………&hel...⇄
How does one explain this lapse.
I only request you people not buy any Samsung Products. Their attitude is really screwed. Right from top to bottom they have the worst work force.
I had the worst experience with this company.

I am having a Samsung Micro-Wave Oven. There has been a damage to the flexible PCB inside along with the wiring by a Rat. Since last more than 2 years I am struggling to get it repaired even in City like Pune. The response is very clear "please contact our head Service Station as these spares are not easily available". I have bought the Top Brand of Micro-wave from Samsung and I do not want to throw it simply because the Spares are not available.

CAN SOMEONE HELP !!

We have purchased split ac of samsung make 15 days back it was working ok.Its fit for a director's cabin.When he occupied the same the ac stopped cooling .Wwe purchased it from Davar International Gurgaon.Engineer visited the site on thursday and confirmed gas leak .Now we still are awaitng for Engineer to inform the work shop and then the person to come and repair.


This is the worst expereince we are having and that too for a Directors Cabin,


I want the repairs done today with out fail failing to which i will have to inform Samsung international site complaintno is -[protected]

despite long mails and complaints about their product and even after getting the complaint number no one is ready to solve my problem.rajiv banswal and kusum agarwal of samsung[on paid leave ] are the worst and biggest liar and black spot i see as in this company.bith are liars and unprofessional.
a company based fault is troubling me and no one in company is ready to solve this.its been more thn 60 hrs i last posted my complain about my cell phone problem but no one is available to resolve tht.
its like no one giving attention to my complaints or the managing system is not efficient to tackle with this problem.
i dunno how big stars join hand with these company whos managers are busy in killing companies reputation.
till date i havent received the call from thm after i last complained about both the managers...
hope some honest person will look after in this matter.

anurag

Dear Sir
I purchased a computer 2.5 yrs back and its hard disk 80 GB sata
got crashed now as the same is covered under 3 yrs warranty the service centre at Chandigarh provided me with another repaired one and not a new one and the same also got crashed. Now the centre is saying that they will receive the replacement from Delhi office for new HDDs and the same shall be available after 15 days, Its gettting late. Kindly do the needful for early replacement of the HDD.

thanks & regards

Ravinder Kumar
# 65, sector 33a
Chandigarh
cell [protected]

For the first time I faced one service centre and I assumed that i was dealing with a small electronic shop. May be it is not fair to compare. First of all all customer were standing in front of desk like a grocery shop. No proper arrangement to recieve a customer. No professionalism in staffs. when I was there I saw Most of customers i.e. 5 out of 6 were unsatisfied. Processing is very slow. No contact from their side abt the status for a service. I had to call them and rush for the delivery. And lastly, about service chrge in mean of labour charge is Rs 250/-, wondred!!! when my personal experience says that in Nokia Care it is Rs 120/-. If it is right price i do not know. Really after purchasing a equipment if we ll face this type of customer services then no face would be turned again that I am sure. Please do the needful.


I would like to send this copy to the corporate of SAMSUNG INDIA CO.

Hope to hear from you soon.

Dear Sir
we have purchased one computer system ( LCD Monitor) from M/s Sweetha computer bazar hyderabad on dated 29.07.2008, as he was suggested samsung brand is best among all the brands.also he said that after sale service of samsung is very prompt.within a month LCD monitor is out of order accordingly we have contacted to customer service and mr.saleem has attended on 25.08.08 and says sparepart is not available so he will come with in a week with requored spare parts but regrett to say that neither he came to attend the problem nor he replied. we are contineously in contact with customer care but no action has been taken so far.once again we are requesting you to instruct the concern person to attend and rectify the problem as early as possible. now we are saying clearly to you our account is pending and we have not submitted our accounts for audit this matter is already informed to your customer care center mr.rajesh you are only the responsible for all liabilities because you are not taking care on my complain from 25.08.2008 we have informed you in advance. if you are not taking care then why you are giving warrenty to customers it means you are cheating with customers if you are not give any reply we are going to consumer court against you.
Hanuman Soni
hanuman trading company

i had purchased a samsung colour tv in feb 2008. i had givena complaint number is [protected]. since 20 days nothing has been done. why this type of service from a reputed company like u. now i am approaching the consumer forum to get my tv replaced and to reduce your sale in kalyan. look forward for my step

Hi,

I have purchased this washing in MAY 2006 in Saudi Arabia. When I shifted from Saudi to Bangalore I enquired and assured that this washing machine has international warranty and brought the along with me to India. Now I have a problem with my washing machine and i lodged an complaint with Samsung customer care. Its 45 days till now no positive re[censored] has been provide. Despite calling them many times I am getting only lip sympathy and useless assurance form the cal agents.Also I spoke to some of there supervisors and they say waiting for the part.

If they are cannot provide international warranty they should not say it . Still waiting for there service.
Kindly take up this issue

Product : Washing Machine
Model : WA71N2
Serial # : 12865DBY700300L
Purchase : May 2006 (Saudi Arabia)
Mobile : [protected]

I had purchased a Sansung 2-door 280Ltr frost free refirgerator from Samsung in Oct 2007.
On May 2008 we lodged a complaint with samsung support as delicate items like Cream, Curd, Fresh cocunut would get spoilt and give out a fould smell when the door was opened.
Since then its been 6 months and the fault has not been rectified. We have made countless calls to the Area Manager Mr. Mobin, the toll free number, and as well as wrote mails to their support id.
So many "engineers" and product "specialists" have visited and attended the fridge..The way they talk is irritatin, blaming us as if we dont know how to use a fridge. Some times a second engineer would suggest exactl opposite temprature than the first engineer.
And on top of all of this mess, the specialist, in his report, says that the fridge is all OK. But we explicitly wrote down in the report that the problem is not resolved. When contacted the Area manager, he says since his specialist has given the fridge a all OK, he cant do anything about it.

I have now given him time of a week to replace the fridge, failing of which I have promised him a legal action against Samsung.

Sandeep Sulakhe

We had purchased a window AC of Samsung 1.5 ton on 19th October 2007. There was a part not working in the AC and it was not cooling. We lodged a complaint with the Customer services and the engineer visited. He replaced the part on Sept 10th 2008. However, he did not fix the touch panel back and when we later tried to operate the AC, the touch panel was not at all functional. We lodged another complain. The engineers came and asked us the name of the previous enggineer which we obviously did not note or remember. We were asked the name of the previous engineer. The new engineer then asked for the bill in which the purchase date is clearly mentioned as 19th oct 2007. He refused that the AC is not under warantee . The refusal was on 26th Set 2008, not even an yr was completed. This wassheer harassment to the consumer and not to be tolerated. Then the engineer said that the particular part was not in stock. After much pursuation he replaced the part but the frame of it is pending and the engineer has committed that it shall be replaced within 3-4 days. This is very surprising because the fault is of the previous engineer. In the process of repairing one faulty part, he spoiled the other and we had to undergo trouble, inconvenience and harrassment. It is surprising that Samasung's qualified engineers are capable of spoiling brand new functional parts. We want to know the name of the engineer to lodge a complaint against him. This also means that there is no process in which the engineer goes back to his office after repairing and giving a detailed report on what has been done. This also means that the engineers are not fully qualified or trained and are capable of spoiling new and expensive electronic items without any responsibility. They cannot be trusted. The touch panel was later replaced by another panel which was from another model of AC and just did not match the color of our AC. We could not do anything as the engineer declared that since our AC was yr 2007 model, hence the spare part is not in production anymore. How can this be possible that not even an yr is over and Samsung stops production of the parts. Who is answerable for this cheating and malpractice. I strongly request that strict action be taken against this and the matter t be escalated to senior managemnt of Samsung, else I will have no option but to bring this matter up in the consumer court. Pls advise urgently.

I HAVE BOUGHT THE ABOVE SAID CELL PHONE FROM YOUR'S RECOGNIZE CENTER. AFTER USING IT ONLY FOR FIVE MONTHS I GOT PROBLEM IN THE SET. THE SPEAKER IS NOT WORKING AT ALL. I HAVE CONSULETED THE SERVICE CENTER OF COMPANY WHICH IS SITUATED IN BILASPUR State:- CHATTISGARH. BUT FROM LAST ONE MONTH I AM NOT PROPERLY RESPONDED BY THE SERVICE CENTER OF COMPANY.DUE TO THAT I AM FORCED TO USE MY CELL PHONE THROUGH MY EAR PHONE.
IT IS NOT UNDERSTANDABLE THAT AFTER BEING SO MUCH RENOWENED COMPANY OF WORLD THE SERVICE IS SUCH POOR THAT THE SERVICE CENTER HAVE NOT SUFFICIENT TIME TO EVEN CHECK THE CELL AND RECTIFY IT...I THINK IT IS TO SAD

FIRST COMPLAINT LODGED FOR REMOTE NOT WORKING WAS REFUSED BY YOUR AUTH DEALER IN AIROLI NAVI MUMBAI . DEALER SAID THAT THE GUARANTEE IS ONLY FOR FIRST THREE MONTHS AND ASKED RS.1000/- FOR NEW ONE, WHICH I REFUSED TO PAY.
SECONDLY NOT BOTHERED FOR 3 ANNUAL FREE SERVICE. I HAD TO REQUEST TO DO YOUR JOB OF FREE 3 ANNUAL SERVICE. OUT OF WHICH ONLY ONE THEY HAVE DONE SO FAR. NOW THIS SEPTEMBER 2008 IS THE LAST MONTH OF GUARANTEE PERIOD.TODAY ALSO I CALLED UP SAMSUNG AUTH SERVICE CENTER BUT NO RESPONSE. THIS IS HOW, ONCE THE PRODUCT IS SOLD THE SAMSUNG COMPANY NOR THEIR APPOINTED PET DEALER IS BOTHERED TO GIVE MAINTENANCE SERVICE. ONLY AFTER GUARANTEE PERIOD IS OVER THAN THEY WILL CHARGE HEFTY MONEY FOR VISIT AND SERVICE. PLEASE LOOK INTO IT.

During Winter, I purchesed a 1.5 ton unit. When I started using it in Summer, there was no cooling .After lodging complaints various technicians came home and then they suggested that the unit has to be taken to the service centre for checking . Initially they took the external unit and later the internal unit. The Chennai service centre Based at Anna Nagar headed by Mr. Chellapandian (Service Manager) did welding of the leaked tube of the cooling coil and send it home. Now I find the the fins are bent even though the unit is working. It took over 2 weeks and many phone calls to get the unit back after repair
The question is, if the cooling coil is leaking the product was sent without proper checking from the factory. An airconditioner expert told me that if the internal unit shows defect, the panel shuld be replaced new since in future there can be leak and even the compressor can fail when I will have to shell out the money.

Please help me to clear this mess

Dear sir,
I have purchased a 6kg f/A WA80HAG washing machine of samsung on 26th march 2006.But from that date I was facing problems in that machine sometimes in motor, some time in drainage.spining etc.My complaint no. is [protected].From this no. you can check that how many times I made complaint to Samsung sevice center.Nearly after every 1 month or 2 month it get some problem.with in a warranty I request lots of time to change this peice, but every time your executive made temporary adjustment in it and ignore the matter.last year I also mail u, regarding this matter but nobody sees to
it(ref-15th oct 2007 from [protected]@gmail.com ).lastly, on 27th may 2008 ther is some problem in its drainage system, i make complaint to ur service center.Next day one of the executive(Mr. Rameshwar) visit our house that said that its drainage motor is to be changed and he will bring it next day.but I wait for him next day but he
didnt come.next day I call to ur CCS they said that he will come till noon, but when he wont come till noon then I call him personaly and he told that he will come in evening, I wait for him whole day but he didnt come.Next day I call to ur CCS, then again they say that he will come today
surely.In noon I call him but he didnt pick the phone.for 2 days he doesnt pick the phone .After 2 days he come and change the motor
Now hardly 15 day has gone, and again there is some problem in its drainage system.I have made complaint to ur CCs but I dont know whether any effective action will be taken or not.I never expect such type of response from such a big company.

I humbly request u either do any fruitful action or either pl take this machine(full of problems)with u.


Regards
Preeti Garg
Samsunh complaint no-[protected]

I bought an automatic SAMSUNG washing machine on 21/9/2008 and it was delivered at 7 pm that day. Sl. No. W0765ZCO804831 / M/s. FAIZ & Co., Adambakkam, Chennai-88.

As of now (23/9/2008 / 1700 hours), the drain hose is NOT connected yet. I am UNABLE to make use of the machine? Whats the use - buying a SAMSUNG?

I have made about 6 calls to your chennai Cus-Care No. but NO RELIEF yet. My LAUNDRY of the past 4 days is waiting?

Shall I send it to them?

The drain hose is also SHORT in lenght? Can't you provide about 1.5 metres length of it.

Advise & Revert EARLY with no further DELAY.

I regret having gone for SAMSUNG.

V. Rajagopalan

The above mobile set is in the warranty period. While accepting the set for repair the service center couldnot provide a service set with the remark that Samsung does not have any such policy. I was forced to buy another phone ( a Nokia this time) to survive the period of repair which was supposed to be 4-5 days. It is now over 10 days no one has any clue about the status of the complaint. The service center was in Malviya Nagar.
Can somebody help.