[Resolved]  Samsung India — back button not work some time

Dear sir/man my mobile number is [protected] and mara pas samsung j7 prime phone ha only 3 month old mobile lane ka 15 days ka bad hi problem ana start ho gaya or mana 31/12/2017 ko service centre laka repair karaya lakin next day phir o hi same problem ana start hogaya ab to ma eia phone laka dukhi ho gaya ab to mugha replacement chaia nahi to ma consumer court ma case file kardunga mara pas itna time nahi ha ki ma har week jaka service centre ma 2hr barbad karu. Dear sir kal 14/01/2018 ma service centre mobile laka gaya tha unhona mother bord change kia but still not resolve my mobile problem. Service centre name hcl pvt ltd eng name kanchan pathak counter no 25 she give me a number but number not working please call me [protected] now i call mr umang upadhay 3 time. And replay mail but no response phone call me or i go to tha consumer court.[protected] dharmendra sahu
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Feb 16, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jan 15, 2018
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

Hii m using j7 2015 please update it into nought version

Network Issue after upgrade to Nougat
After upgrade my Samsung J7(2016) to Android Nougat i faces network issue .In my phone internet was not working properly and faces issue while calling .Plz provide the solution as asap.
Samsung India Customer Care's response, Feb 22, 2018
Verified Support
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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