[Resolved] Samsung India — bad customer service and 2 months usage charger adapter not working

rinalrahman

from Gurgaon, Haryana

Address:	Bangalore, Karnataka, 560001
Website:	www.samsung.com

Dear team,

I have purchased a samsung j7 max gold mobile on 06/08/2017 at lulu mall, kochi, after 2 month usage charger adapter not working while calling on customer care they are telling, kindly visit nearest service center, while i'm visiting at samsung store mobile also i will kept samsung store 15 days what services you're provide i can't keep my mobile at your store, i don't have any alternative handset, i will not give my mobile phone on your store, i will handover the charger, it's your charger adapter issue, why i'm kept my mobile at service center, kindly checkand assist asap

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Nov 27, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd