[Resolved]  Samsung India — bad product and bad service at customer service center

Address:Mumbai City, Maharashtra, 400099

Bad product, recently brought s7 edge for rs.55, 0000, emi is still being paid on it, just crossed a year and the flagship phone keeps on rebooting, did self tricks as showed on website to reboot the phone workd for couple of months.. Still the same issue.. Went to the so calle thrid party samsung authorised service center, they said the cost will be rs.7500 for the hardware issue.. Then after couple of days they say pba need to be replaced and the cost would be rs.15, 000 like wise increasing the cost to the produt which is just crossed the 1 yr free warranty time frame. Very bad product.. Very bad service by the repair team set by samsung so called "authorised service center" whose main focus seems to loot the customers. Need this escalate to the higher authority that's why i have raised a complaint regarding it, please do not make this prouct and its brand to be compared with chineseproducts in the market, low quality and low genuine services, very disappointed, wont recommend samsung product henceforth and wont even buy it, because of such a bad instances, no proper help and support, really disappointed samsung.
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Sep 26, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Aug 25, 2017
Samsung India Customer Care's response
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
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ca.[protected]@gmail.com
[protected]
Bill no. (Ref no. Given by Authorised Dealer):- [protected]

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