[Resolved] Samsung India — bad service

Zahidsk

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400059

I have bought a refrigerator in june 2017 for 69k and now it does not give cooling. This is under warranty and the service centre (Rude people to talk to) tells me that it will take 72 more hours to even align an technician. I had already registered a complaint 12 hours back and told them that this is not working from let 24 hours, yet this kind of a response. Call centre says that due to festivals we do not have technicians available. This is so in professional for a service industry.

Really regret buying a samsung product. Earlier product was a hitachi. Service from them was so good and prompt. Sometimes buying a product just based on market position of the brand... Makes you pay...

Was this information helpful?

No (0)

Yes (0)

Nov 1, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd