[Resolved]  Samsung India — black dots and patches on the display screen

25days after instaled the new 43inches led tv purchased form ezone south city mall kolkata, model - samsung 43k5300, date - 03.11.2017 i have had found some black dots on the screen but couldn't catch that those dots were either inside the screen or those were outside dust, but again after 20 to 25 days i found that dots were became bigger n i report to dealer (Ezone). They lauched a complain to service centre on 16th feb'2018. Next day a person came from service centre for inspection and he told me the pannel of the tv was faulty it will be changed by them. But this is happened with 3 months of purchase a new tv and i am a bonafied customer of your company i had purchased washing machine model no - samsung wa60m4100hy on the same day that was/ date - 03.11.2017 i have purchased refrigerator model no - samsung rt34m3743s9 date - 03.07.2017. So i need a support from you to replace my tv with a new one because i have already seen an accute problem of a changed panel tv of customer mr prithvi raj' s purchased on 11th december 2015. So i need to be replace my tv not repaired because i found this problem means the black dots with in 1month of delivery and the service mechanics also told that it was problem from the beging.
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Mar 25, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Feb 21, 2018
Samsung India Customer Care's response
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
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