[Resolved] Samsung India — black spots (dust spatial) appeared on samsung led

Architkrsood

from Gurgaon, Haryana

Address:	Gurgaon, Haryana, 122001
Website:	www.samsung.com/in

I have purchased a samsung led 101cm 40j5100for inr 42, 490/- on 31st january 2016, after few months black spots (Dust spatial) appeared from inside on entire screen/display, then we approached samsung service centre and lodged a complaint (In jan’17). On that request samsung has change entire tv panel and samsung engineer has confirmed that, this issue never came again, because we have done protection for dust.

Now 1st dec’2017 same issue is appeared (Dust spatial), again we launched a complaint with samsung to resolve this issue, samsung service centre come back with their policies stated “warrantee of product has expired, since customer has to pay changes for engineer visit (1100/- plus gst) and new product (I. E. For entire panel)”. This means that every 6 month after i have replace the led panel and pay for new panel.

I think company should declare before selling this product that product has issue with dust and display panel need to change frequently

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Jan 2, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd