[Resolved] Samsung India — bought a new mobile c9 pro.. but got a defect piece

Mohammed Muzammi

from Tiruchirappalli, Tamil Nadu

Address:	632001
Website:	www.samsung.com/in/microsite/smart-services

Sir i am big fan of samsung product especially mobiles.. From starting to till now i am using samsung mobile.. On 08-08-17 i bought a c9 pro mobile rs. 31900 from porvika mobiles showroom vellore.. After a week i noticed tat my mobile display was opened in top left corner, it's a defect 2.. On 17th day of my purchase i went to service center and gave, they dont give proper response and careless they said it cant be replaced.. They heated my new mobile and fixexd.. It hurted me a lot.. After two days again the display opened, this time more than 50 opened.. Again i gave to service center, same response. Big company like nokia vanished because poor customer support.. Dont be next nokia.. You gave defect mobile.. And i need replacement.. I am fan of your mobile, dont make me to hate..

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Oct 28, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd