[Resolved]  Samsung India — c7 mobile

Address:

Gurgaon, Haryana

Dear sir
I had purchased a mobile on[protected] with my hard earned money. However i ended up with technical issues after 3 month of purchase. I made a complaint to customer care and the dealer about the charging issue. I gave my handset to barshi service centre and they formatted the same without creating job sheet. Again i got issues and new issue of moisture also started. I called up customer care and they again insisted me to visit service centre, i did the same and they re - formatted handset. Customer care made a concall with service centre. After few days issues added up with heating too. I followed up customer care and they insisted me to visit service centre again. I got transferred to mumbai and visited omkar electronics, vashi navi mumbai and they resolved my issue and finally created job sheet too. But in this period due to heating and charging issue my back panel got completely faded and i requested to change the same, but service centre informed me to get approval from customer care. I finally lodged complaint via mail to samsung customer care, again they told to visit service centre and create a new job sheet. I approached service centre and informed about my back panel. I escalated the issue to their head office and they again insisted me to approach deepak telecom at khar, mumbai. Finally job sheet was created to replace my back panel via job sheet no [protected] by deepak telecom. My product is under warranty but deepak telecom intenally booked under out of warranty and not provided any standy by mobile also. After 12 days i got a mail that it can be replaced by paying 8000, and they insisted me to take my mobile from deepak service centre. Deepak service centre again charged rs 177 to return my product. I have sent many reminder mails to samsung office to provide further escalation, which they never responded. I request you please help me in solving this prolong issue. I am harassed mentally bu samsung customer care and service centre continuously. Hope you will help as its a last resort as a consumer for me. I have all the valid proof to justify my right. Ex mails, pics, videos, watsapp chats etc..