[Resolved] Samsung India — c9 pro pre booking offer of screen replacement

sanjevagarwal

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700034

Dear team,
I had purchased c9 pro after pre booking and on scheme of screen replacement @ 990/- on february 22, 2017 after prebooking on 07.02.17 from yash enterprises. Copy of the bill is attached herewith.
The screen of the phone broke in first week of october 2017 and since then i have been constantly travelling to the service centre and the store to get the same repaired. Finally around 10 days back the service centre received the broken phone but refuses to repair on the scheme. Copy of the job sheet is attached herewith.
Since last 3 and half months i am constantly requesting the store and service centre to replace the damaged screen on the pre booking offer.
I am losing my patience now.
I hereby request you to kindly arrange for the screen replacement at the earliest, failing which i will knock on the required forum.
Without prejudice i reserve my rights.
Thanking you,
Sanjev agarwal.

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Mar 15, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2018

Samsung India Customer Care's response Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd