[Resolved] Samsung India — cashback offer

Shivek Tuli

from Delhi, Delhi

Address:

New Delhi, Delhi, 110034

Sir,
I purchase s7 edge 32 from samsung store rs 48000 on june 15 by icici debit card.
You offer going on rs10000 cash back on blue coral colour.
In slip also show i am entitled for additional cashback offer. The amount credited in 90 days.

90 days gone sir my cash back not come. Help me

See the attachment

+1 photos

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Nov 3, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Oct 03, 2017

Updated by Shivek Tuli sir no response from samsung customer care. when i call customer care he /she say our technical team contact you in working days almost 15 days gone no reply.

Oct 04, 2017

Updated by Shivek Tuli sir how much time you take to contact me almost 15 days gone sir...this is only warning sir after 3 4 i have to go day consumer court...customer not fool sir

Oct 11, 2017

Updated by Shivek Tuli @samsung - u have no response i have to go consumer court

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Comments

DilipAchari

I am facing the same issue, I purchased Samsung S7 Edge for 50, 900 from Samsung Store and There was offer for 10, 000 cash back, I didnt receive the cash back yet. I called Samsung and they are not helping and the customer care keeps transferring the call. Check the attached credit slip, It is clearaly mentioned about the 10000 cashback.

Dilip Achari
[protected]

Shivek Tuli's [Complaint's author] reply, Oct 3, 2017

bro comment nhi complaint dalo logo ko pagal bana rhaka hai samsung ne 90 days mai nhi de rhe toh kab denge

Samsung India Customer Care's response, Oct 14, 2017

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd