[Resolved] Samsung India — charging issue with a note 9

shantanu.leo

from Gurgaon, Haryana

Address:	Panchkula, Haryana, 134109
Website:	Samsung

Hi, I have bought new Samsung Note 9 on 9th Sep and today I noticed that it takes more than 2 hours to get 100% charged. Even with a fast charging technology and after spending such a hefty amount, I am feeling like cheating.
I spoke with Neeraj in the Customer care and call lasts for 50 odd minutes without any solution but promising for a callback. This is ridiculous. I have not spent my hard earned money to visit service Centres now and get the issue fixed. I need someone from Samsung who can visit my office and get this checked.

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Oct 17, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd