[Resolved] Samsung India — charging labour cost for buying accessories at service centre

Sampath Kumar T

from Perundurai, Tamil Nadu

Jun 22, 2018

Address: Erode, Tamil Nadu

I have 4 years old refrigerator and the freezer door got damaged. So I took the freezer door to Samsung authorised service centre and asked for new freezer door. They gave new freezer door and charged ₹236 as labour cost and 207.92 as door cost. So Total amount is 443.92 includes GST.
But here I didn't asked service engineers to fix the freezer door and myself fixed it.

Here Samsung authorised service centre cheated me ₹236. Very disappointing. I have original bill with me.

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Jul 27, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2018

Samsung India Customer Care's response Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd