[Resolved] Samsung India — charging port not working

vikram.sehgal

from Noida, Uttar Pradesh

Jul 19, 2018

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I have purchased Samsung J3 Pro on Mar-18 from last 6-7 days i am facing the charging issue in phone, I also visit the Customer care center they checked the phone and told me that your phone's charging port damage with water or Liquid so you need to change the motherboard at your own, its not cover under warranty.
I am not satisfied with the answer & really a poor service. I am regular customer of Samsung, but now I can't recommend SAMSUNG mobile to any of my friend and relative.

and also they told me that you need to talk on customer care no they will help you.
I visited in D-1, Noida sector - 3, poor service.

Anyone is there to help me out this issue.

Thanks,
Vikram Sehgal
[protected]

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Aug 20, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd