[Resolved]  Samsung India — cheap quality expensive phones

Address: Nagpur, Maharashtra, 440009

Website: www.samsung.com/in

I bought a Galaxy S7 Edge back in September 2016. I used it for 1 year and just 4 days before the warranty void date, the screen started showing black lines. I was lucky that the phone was still under warranty otherwise I would have to pay around 20000 for the screen replacement, after that in a few months the phone started showing problems like it would shut down on its own, would freeze and shut down. I went to the service station and they are telling me that I need to pay 15000 rupees for the motherboard replacement. I think Samsung has cheated me because they didn't check the phone properly after replacing the screen which gave me problems. I didn't knew about THIS WEBSITE before otherwise I would have filed the complaint very earlier. It's May 2018 and the phone is lying dead in my cupboard since December 2017 around which it died. I hate Samsung and would never buy such expensive phones from them again. Just imagine, if I would have missed the warranty date during my screen issue, I would have been made to pay 20000 extra.. which including the current motherboard cost makes the total money spent around 1 lakh.)(60000+20000+15000) as I had purchased the phone for 60000. I never expected such cheap customer service and poor product from a company like Samsung. I don't wish to repair the phone, as I am afraid that I will run into any other problem in future. ### you Samsung.

They didn't reply me after I told them my email address and phone number too.