[Resolved] Samsung India — cheating customer with fake offers

[Resolved] Samsung India — cheating customer with fake offers

P prashantnarayan

I purchased Galaxy Note 8 on Oct 14 from Samsung e-store. During this introductory launch period (Sep 21-Oct 21 2017), it was running free wireless charger offer. The per-requisite being device to be activated before Oct 31. I opted for color change on Oct 18, during which I WAS TOLD this will be shipped in 5 working days. However, they shipped the device only on Nov 6 (after 3 weeks)and now say I'm not eligible. The delay came from their side & they are blaming me for not activating before Oct 31. I had mailed them several times during last week and they did not respond. They were cheating a section of customers by delaying the shipping & then justifying ineligibility. This is CHEATING I followed up with them & I got a call back on Nov 30, saying coupon has been generated & I can use this to purchase wireless charger. However, it was another lie. I immediately reached to customer care & they verified it hadn't been generated . And then again started blaming that I did not activate before Oct 31 They have lied multiple times Was this information helpful? No (0) Yes (0)
Jan 10, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Dec 07, 2017 Updated by prashantnarayan I have already raised complaint with Consumer helpline & will be following this up Verified Support Dec 09, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd
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Comments

prashantnarayan

The customer care continues to be of no use, I been behind this since I got the device on Nov 9.
Where on earth can you find the blame on customer !!
The e-store continues to blame offer department and me while the problem is with them.
I was told it will be shipped in 5 days but it was done after 18 days... No JUSTIFICATION.. And despite reaching out to them during that period, I wasn't given a single response.
You can reach out to me [protected] or [protected]@gmail.com only if you are able to help resolve this