[Resolved]  Samsung India — complaint against authorized service center's behavior & non support

Address: New Delhi, Delhi, 110062

Dear Samsung india,

I've been to your authorized service center to get mo C9 pro Mobile repair at Okhla Phase 1 (Delhi) Service Center, staff there was being very rude from the very moment i went there,
however i told them my problem, supervisor Mr. Imran & Mr. Rakesh told me to go and get the mobile serviced from somewhere else as company will not probide the spare part to them,

I simply requested them to let me submit the mobile weather it will take time i can wait, but instead of creating job sheet against my case they denied and told me that company is not good & not providing spare part to their own service center & if i can complaint where ever i wish but they will not repair my mobile.

please go through given complain & suggest the best possible closer against them, as being a brand like Samsung this sort of behavior is never expected from your team.

attaching token receipt given by them.

Thanks
Manoj Latwal
[protected]

email @ :- [protected]@gmail.com
+1 photos
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Sep 5, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jul 23, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Jul 23, 2018
Updated by asktomanoj
No Support given by your customer care team, not even received any reply from them
 
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