| Address: | Mohali, Punjab, 140603 |
Hello,
I am using samsung j7 mobile phone from last 1.5 years and i am owing 3-4 samsung mobiles in family. We are so great lovers of your mobiles.
On[protected] my mobile screen got black and touch not working and i have visited your authorized service center named supertech engineers address plot no-182/34 industrial area phase-1 chandigarh 160001. They told me that solution requires a replacement of one part (Part code - gh-97 17670b) and then mobile will be working fine. I agreed with them and they informed me to collect the mobile on 2-8-17. I got my mobile repaired on the given date with billing amount of 4148/-. Attached is the bill and payment receipt. The very next day in my mobile same problem exists (Touch not working sometime screen got black) and when i approached them again regarding the problem, they telling me that motherboard needs a replacement, as their was moisture over the motherboard and they were blaming for the moisture.
If this the service we are getting from an authorized service center of samsung then i am really not happy as i have paid 4148/- grands for the problem to rectify but still persists and now they are blaming for the fault.
Looking forward for you help regarding the same or i have lodge a complaint against them in consumer court for all the harassment and their rude behavior towards their loyal customers.
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