[Resolved] Samsung India — complaint is not yet resolved and marked here as resolved

Aaditya Aadi

from Bengaluru, Karnataka

Address:

560047

This is regarding my samsung mobile complaint logged on june 20th which is not yet resolved.

My complaint is not yet resolved. I am really shocked. How it is marked as resolved without any resolution.

For around one week conversation was going on with samsung.

In last conversation samsung asked me to visit same service center where my mobile service was done. They wanted to take internal pictures of my mobile. I visited the service center and they took few pictures of my mobile and i came back. After that i did not get any further communication and finally i called samsung. They said they will get back but no more communication after that.

And now my complaint is marked as resolved here.

This is really too much. They all are sitting there to fool us.

Please think twice before buying samsung products.

Thanks
Amar

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Aug 31, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd