[Resolved]  Samsung India — complaint no.[protected] for samsung air conditioner

Address:

110092

My above complaint is for repair for 1.5 ton invertor air conditioner pending since 13th august, 17. On 13th august, 17 engineer visited my home and informed that its pcb is defective and is to be ordered which will come from chennai in 2-3 days time. I kept on waiting and was in touch with service center for next 5-7 days. There was absolutely no response from service center then i escalated this matter to seniors of samsung india consumer care through their call center. It has already been more than 4-5 days when this matter is escalated to seniors but till today i have no clue as what is happening despite calling them on daily basis. There are some phone calls and sms i am getting but there is no firm detail when will be my ac get repaired. It gives me a feeling that even senior officers at samsung consumer care have not clue about the exact situation in my case. I am totally fed up with samsung india now. Still waiting for solution. I have decided that i will not buy any samsung product in future. If you can do something, please help for early closure of my complaint.