[Resolved]  Samsung India — complaint of samsung led

To
The samsung
India
Sir,
Hereby i am informing you that i had purchased a 43"led (Description ua43m5570aumxl) from bahadurchand & co. Hall bazar, amritsar vide invoice no. Bcc/gst/17-18/107 dt. 31-july 2017. Since about last six months, it is giving a problem that while changing channels, it suddenly
Stops on some channel, screen becomes black, led makes tha-tha type noices, a colorful lining flashes on black screen, then after a while initializing begins automatically and led restarts functioning again. Firstly this problem was too minor to be noticed, it happened to occur after quite
A few days, but slowly and slowly, my family members started noticing that there is some type of problem in led, they told me about this and i further conveyed it to the dealer. He told me that the wiring (Shoe-plug etc.) might be causing the problem so get it checked from some knowledgeable electrician. Accordingly i called an electrician who told me that wiring is ok there is nothing in it, which i further brought to the notice of the dealer who then said that we should make"a video clipping"so that it might be sent to the company. But as i have said earliar the problem occurs for a few seconds and it is hardly to be picturised, so i am left stranded and have no option but to bring the matter to your notice through mail. Sir i have been a regular customer of the samsung company, never been a complainant of the products of the company, adjust with minor things, but this time i think the matter is worthy of bringing to your kind notice so that led might be repaired and needful should be done on your behalf.
Hopefui of getting helped.
Yours sincerely,
Rajesh kumar anand
28-gali no 7, prem nagar,
Majitha road, amritsar.
Email-id: ra. Ds. [protected]@gmail.com