| Address: | Gwalior, Madhya Pradesh, 474001 |
Reference: complaint reference no. [protected] of samsung a7i model mobile phone amounting to indian rupees 26, 900/- (Registered mobile no. [protected])
It is needless to mention here that i am a citizen of gwalior (Madhya pradesh)- india and having registered mobile no. [protected]. I am very much fond of your renowned samsung company. Really, it is a worldwide and reliable company in the world. I feel proud to say that not only me but whole of my family as well as relatives and friends are impressed with all product of your esteemed company.
Even the above narration, i have suffered by company and details are as under:
1. I had purchased a samsung a7i model mobile phone amounting to rs. 26, 900/- (Twenty six thousand and nine hundred only) on 04/09/2016, from reliance degital, deendayal city mall, gwalior (Madhya pradesh)-india.
2. That, i was very much pleased to have a samsung a7i model mobile phone with me upto febrary, 2017 (Five months only). At the end of february, 2017, one day, when i saw on using its battery upto 90% and it has gone switched off. Days had gone ultimately in the month of may, 2017 after using its battery by 50% and got switched off. During these days i had contacted to customer care several time but they always stated that there might be software updation problem and get it updated to resolve your problem.
3. That, on 25, may, 2017, i rushed to authorised service centre of samsung a7i model mobile in my city (Gwalior) situated hello enterprises, padav, gwalior to resolve my above problem, there i met to an engineer who was on day and he had received my mobile and he started software updation but all of a sudden its battery had gone bloomed and averted that my mobile is under “battery and pba problem” he said that they we will replace or reform within seven to ten days as my mobile is under warranty period. But, i am astonished to state that even inspite of one month while i am in touch with officials of the mobile service centre, gwalior (Where i am residing) as well as customer care at toll free no. [protected] for repairing or replacing of my mobile, they are fail to satisfy me because i am receiving only one or the other reasons from there end on complaint reference no. [protected] (My registered mobile no. Is [protected]) the official who have received my calls on toll free no. [protected] have forwarded my calls to senior officer of their department and they further forwarded to responsible heads viz asm, bsm and rsm but upto now neither i have got my repaired mobile nor replaced mobile. I am now fed up what to do and suffering from mental, physical and monitory agony for above reason only.
In this peculiar circumstances, i have to approach to the competent authority of samsung mobile company for resolving my problem and aspiring for justice at the earliest. Otherwise, i will have left no option except to approach before the appropriate court of law for demand of justice.
An early reply from your end is solicited
Yours truly,
(Avnish sharma)
Mobile no. [protected]
E-mail: [protected]@gmail.com
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