[Resolved]  Samsung India — complaint regarding samsung split ac - ar18mv3hewk

Address:

110092

I had purchased samsung inverter ac (Ar18mv3hewk) on april 2, 2017. Since 5th september the ac has stopped working. There has been no cooling at all. I had called up the customer care number [protected] and registered the complaint on 6th september at 1am. The customer care person told me that the servicing of your ac is due so there is a possibility that due to this your product is not working properly. She agreed upon sending the engineer in the morning. The complaint number/ request number given to me was [protected]. Nobody turned up in the morning. Again i called them around 2pm and they told me that the engineer has still not be assigned to your complaint. They told me that they are forwarding my complaint again. The complaint number i was given the was [protected]. No news again from them. I again called them at around 6pm and they asked me to wait till 8pm. No body turned up. This time no complaint or request number was given to me.in the morning on 7 september at 9:45am i again called and they told me that your request has been declined. On asking the reason the phone got disconnected. I again called an the person told me that your complaint has not been declined rather an engineer as been allocated and he will contact you after 10:30. Again no complaint number or request number allotted. After waiting till 5pm i called up again but no definite answer from them still and the complaint number given was [protected]. Can you please let me know what kind of service is samsung as a brand providing. Your people have no idea about what is the status of the request. If this is the kind of customer service you people are providing i feel sorry that i bought your product.