[Resolved]  Samsung India — convertible refrigerator

Address:122018

We purchased new refrigerator on 18.10.2015 from vijay sales gurgaon. Since last one week we are facing problem that it is not working. On tuesday: 25th july we lodged complaint with customer care. Engg came next day, on 26th and checked the problem is with sensor.
This is quite surprising that in just 20 months this problem has come in from such a new product.
We need immediate attention to replace this part (Without any additional cost to us).
Thanks,
Goyal rk
[protected]
Business director
South asia: cytozyme labs usa
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Aug 28, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jul 28, 2017
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
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