[Resolved] Samsung India — customer care officer misbehave

manishmuia

from New Delhi, Delhi

Address:

Solan, Himachal Pradesh, 176214

I have purchased samsung galaxy a9 pro on 07/10/17 from mobile house, bye pass, rotary chowk baddi himachal pradesh.

I have faced the issue of battery draining & heating & within two days i have visited your service centre: [protected] - mukesh mobile care address: 1st floor near sun city sai road baddi17 205 contact centre: 180040sams ng[protected]

You costumer support officer checked phone & returned within half an hour & asked me the issue is resolved now. I have used phone regularly, from said date to till now with issue of battery draining. & heating.

Today again i have visited your service center. Then your costumer care officer mr. Bhupendra misbehaved with us & asked it’s not our duty if phone is faulty, you may contact with samsung or chose alternate provider else of samsung.

Need your valuable response immediately.

Regards
Manish thakur
Contact no -[protected]

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Jan 14, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Dec 16, 2017

Updated by manishmuia This is in reference of samsung galaxy a9 pro heating issue. Yesterday i have collected my phone from your service center after telephonic discussion with you.
But still m not satisfied with your service, phone heating & battery darning issue yet not resolved. Service center asked me they have checked full night on youtube.
If your service provider checked full night. Then how it’s possible 9% battery drain within 10 minutes & phone heated. Today i have charged 100% battery & morning 8:30 am start fb & within 10 minutes 9% battery drain & its heated.
I am also working in a organization & have no time to visit again & again your service center coz need half n hour time to show the heating issue. Now i think it’s my mistake, that i have trusted on samsung only for 5000 mah battery backup.
Anyway if you people are unable to resolve my problem, pl clarify in writing. So that i will take legal advise against samsung. Because purchase date to till time such issue bothering me mentally & physically.

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Comments

Shraddha Chauhan

from Kaithal, Haryana

Samsung's phones always hangs. Everyday a new problem occurs in this phone storage is always full despite of less stuff in the phone . Very slow functioning and even samsung itself never listens to the complaints

Samsung India Customer Care's response, Jan 30, 2018

Verified Support

Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd