[Resolved] Samsung India — defective handset

ddnmayank

from Gurgaon, Haryana

Address:

245101

Handset purchased on said date is a defective one, 4 times i went to your service center to get this rectified but every time it was a temp solution. I am pissed off with your pathetic services.
I either need a permanent solution or a replaced handset. Else i will sue you in consumer court and also would love to highlight issue on social media.
Issue-unable to recharge the battery using any of the chargers. If i put it on charge for complete night then only reach to 30%.

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Oct 11, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Comments

Rohit Vare

from Mumbai, Maharashtra

My Samsung mobile J7 prime not working properly so I give it to Vasai, Maharashtra service centre but they not co ordinate us.my bill no.[protected].do needful reply

Samsung India Customer Care's response, Sep 13, 2017

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd