Hi team,
I am really surprised that the folks in the samsung ceo office does not even have courtesy to call me back after sending multiple emails.
Anyways wanted to let you know that my microwave has again gone bad for the 8th time in the last one year.
I spoke a lady i think few weeks back called meenakshi who seems to be naive in handling customers. She was not ready to understand the issues which i am facing for the last few months related to the sub standard product which is of low quality.
Can i get solution to the problem? How do you handle products having quality issues?
What is your return or replacement policies for products which becomes faulty every second month?
Can i get a call back from a more responsible senior person who can understand the my misery and provide a solution. See the video to show how the microwave was behaving this morning.
https://youtu.be/H__1MVjXFJM
If i don't get a solution within a week, i will be reaching out to the consumer court.
Regards
Ravinder
— old emails sent —
Your question
I spoke to meenakshi week before last with the assurance that i will get a call back from ceo office within 24 working hours, however, no one called me. If the issue which i reported has been closed then it has been done without my confirmation.
My query over here is that the microwave which i bought 11 months back has gone faulty 7 times. How do you handle these type of product quality issues? What would be the solution that you will provide if it gain goes bad ie 8th time.
Please give me a call to discuss.
Regards
Ravinder
Counselor answer
Dear mr. Narula
Thank you for writing in to ceo desk.
We acknowledge the receipt of your email. Please be rest assured that
Our team would contact you within 24 hours to better understand &
Resolve your concern.
Assuring you the best of our services always!
Regards,
Rahul pathak
Samsung india electronics ltd.
Hi team,
This is in regards to a microwave (Mc28h5025vs/tl 28-litre) which i bought on oct 29, 2016, from amazon.in.
Within couple of days, i started getting issues with the microwave and i was advised by amazon to reach out to samsung customer carefor any service related issues.
Since then in the last 11 months, i have raised 7 complaints for one or the other issues which although were all attended and fixed however same or the other issue relapsed.
Right now the microwave is not powering up and is in the dead condition.
I was curious how do you handle these kind of product quality issues as surely no one expect an electronic equipment to go faulty 7 times in the 11 months. There have been instances where i had issues and have not reached out to samsung and are not in your records.
The no. Of issues clearly shows either the product is of sub standard quality or it was a faulty piece which has been delivered to me.
Following are the complaint nos. Mentioned against dates when those were raised.
13/11/16 : [protected]
15/11/16 :[protected]
7/2/2017 : [protected]
21/2/2017 : [protected]
10/9/2017 : [protected]
14/9/2017 : [protected]
7/10/2017 : [protected]
Most of the electronic equipment i have at my house starting from ac, frig, tv etc are all samsung make however after buying this microwave i am really disappointed as it clearly shows the declining quality of samsung products.
I would like to understand how can you help me with these issues as i am pretty sure even after fixing the current issue it will reoccur.
As of now i expect a either a refund or a replacement of a microwave which is quality tested.
Please let me know if you require any further information.
Regards
Ravinder
Counselor answer
Dear narula,
Greetings of the day!
This is bickey from customer experience.
We received your email and noted down your concern.
We sincerely regret the inconvenience caused to you on your dealing with samsung product.
This is in reference to your email dated 07.10.2017 regarding your complaint against samsung product.
We would like to inform you that we have acknowledged your issue and working on it.
Hence, you are requested to wait for some time and we will get back to you tomorrow with the solution.
We will look into the matter and do the needful as soon as possible.
We appreciate your support and patience and assure you of our best services always.
Warm regards,
Bickey pradhan
Senior executive, customer experience
Samsung india electronics pvt. Ltd.
Counselor answer
Dear mr. Narula
Thank you for writing in to ceo desk.
We acknowledge the receipt of your email. Please be rest assured that
Our team would contact you within 24 hours to better understand &
Resolve your concern.
Assuring you the best of our services always!
Regards,
Rahul pathak
Samsung india electronics ltd.
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