[Resolved]  Samsung India — defective mobile

I have purchased a samsung j1 mobile phone on 31st june, it is having problem since i purchased. It is been submitted by service center (Hazratganj lko) 7-8 times, still problem exists. Every time i am being assured by service technicians that the issue is resolved and you will not face it again, but its the height of patience level now. Seriously very disgusting service. Let my cell phone replace, else will never recommend any one to purchase samsung.
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Dec 12, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Nov 09, 2017
Updated by makar
Revert ASAP via mail or call me on [protected].
Verified Support
Nov 10, 2017
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

Still the worst service continued...
Have seen such pathetic customer service for the first time.
Really fed up of complaining !
Samsung India Customer Care's response, Dec 18, 2017
Verified Support
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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