[Resolved]  Samsung India — defective mobile phone

Address: Chandigarh, Punjab, 160017

I bought a samsunh a5 2016 in march 2016 and the phone was handled with a lot of care but since the past few months it has been problematic.. It gets switched off even at 50% battery indicating that the battery wad decective.. Such an expensive phone dint even work for a year.. And now the battery jas swollen up.. Its so dangerous.. And my money has gone waste.. This means samsung uses cheap material.
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Dec 15, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Nov 13, 2017
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
 
1 Comment

Comments

I can never connect to the customer care .. the service is soo poor .. a 30k phone doesn't even work properly for one year !!! This is hoe cheap materials samsung is using !
Samsung India Customer Care's response, Nov 30, 2017
Verified Support
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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