[Resolved] Samsung India — defective mobile phone

Tapashg

from Mumbai, Maharashtra

Address:

122002

Hi

I bought the samsung on 5 pro mobile from amazon on 24th oct. We installed the sim on 4th november and since the mobile was working fine but yesterday the phone switched off and then it never restart. Today my mother went to the samsung service center at bareilly up and the service center guy told my mother that the mother board is defective since purchase. Request you to please replace my handset to the newer handset.

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Dec 16, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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Comments

Madan Damale

from Satara, Maharashtra

My Samsung refrigerator is not working properly.Please ask your mechanic to sort it out.

Samsung India Customer Care's response, Nov 17, 2018

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd