[Resolved] Samsung India — defective product delivered

mohit7189

from Meerut, Uttar Pradesh

Address:	Meerut, Uttar Pradesh, 250002
Website:	www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8

I ordered samsung gear icon x wireless earbuds from samsung official estore on 29 sep 2017 the product was delivered on 5 oct 2017 to me, the product was dead on arrival, and upon contacting samsung customer care they told to go to samsung service center, the service center told i can not provide refund for this and can provide only repair and which will take over a month and wont provide doa certificate either, samsung customer care told without doa certificate we cant do anything so go to samsung service center, also contacted the savex headquarters mumbai first they entertained me by asking all the details then they also said we cant do anything and go contact samsung, right now every concerned authority is making me round and round but no solution.

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Nov 17, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd