[Resolved] Samsung India — defective product galaxy j7 prime

Sumit@2017

from Jaipur, Rajasthan

Nov 12, 2017

Address: New Delhi, Delhi

Last month i have purchased a samsung galaxy j7 prime for 15000 rs. The phone worked fine for 1 to 2 weeks. But after that suddenly the phone started leaving harmful rays which directly affects eyes, face and head.

I can't use the phone after that even for 5 minutes. I tried several times but everytime my eyes got bloody red and head started burning just in 2 to 5 minutes o[censored]sing phone.

My 15000 rupees get wasted now. I also made a complaint to their customer care but they don't give any satisfactory reply.

Never purchase any samsung product. They are cheaters and big fraud.

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Dec 14, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd