[Resolved] Samsung India — defective samsung s8 mobile

GenuineRichCustomer

from New Delhi, Delhi

Address:	110037
Website:	www.samsung.com

Samsung galaxy s8 is a defective product and if you call their customer care then rather than replacing or refund there customer care executives starts talking in high tone and abusive language. Their customer care executives also decline to forward customer's call to their managers and starts yelling "do whatever you can do. It's the policy of samsung".

I did purchased samsung s8 in 58000 and it's cover 3000 which has free wireless charger offer and 3000 cash back.

First of all after receiving the amount for mobile samsung s8 they removed the purchased detail from their samsungstore website and tried to do the fraud of rs. 58000+3000 of cover=rs.61000 thousand. When i raised the complaint with their ceo then after 20 days they shipped both product and when i submitted the request for free-wireless charger and cash back then they starts excusing that they will sent the wireless charges after 365 days and cashback after 1 and half year.

This is how much samsung india is looting the customers money from indian customers.

I would suggest by iphone or htc rather than getting looted by samsung india fraud and cheat services. Fraud samsung., worst customer care, worst unresposive ceo. Only looting the indian customers money.

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Jan 13, 2018

Complaint marked as Resolved

I did sent complaint to their management yet they haven't resolved my complaint and when I emailed to newspapers then they called me and assured to resolve the complaint yet till 30-90 days they haven't took any decision neither they resolved. My several attempts to email them was wasted. I only got mentally harassed after buying Samsung product. You can try sending email to below email address but they will not resolve your complaint untill or unless you keep sending them email including the newspapers. [email protected], [email protected], I will suggest to buy mobile like HTC rather than buying any Samsung product. Samsung services are so pathetic.

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd