Submit a Complaint
Mobile Handsets
Samsung India

[Resolved]  Samsung India — deficient screen guard

Address:520010

Dear sir,

I got an issue with my mobile screen and have given my mobile at samsung service center at patamata. They have fixed with a new screen. They charged me for inr 5, 200 on 2nd jun'17.

However, the screen issue repeated again before even 3 months and it is not working.
I visited service center in hyderabad and understood that vijayawada service center team has fixed a deficient screen. Moreover they have cancelled my ticket and not shown in system about the said repair
Was this information helpful?
No (0)
Yes (0)
Sep 28, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Aug 28, 2017
Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments 
2 Comments

Related Samsung India reviews

[Resolved]Samsung Washing Machine - after sales service7[Resolved]Samsung - Complaint against Samsung Electronics under Awesome Twosome Offer6[Resolved]Samsung - missing my mobile9[Resolved]Samsung - Warranty card not provided4[Resolved]Samsung Mobile - Lost mobile phone408
View all 18896 Samsung India Reviews

Comments

Their attitude towards customers is not good. I think I should buy some other brand next time.
Reply
Samsung India Customer Care's response, Aug 28, 2017
Verified Support
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Dear Sir,

My mobile number is [protected]
email id is
phanikumar.[protected]@gmail.com

Call no.[protected] (this call has been raised and repaired, collected amount of INR 5, 200. but this call has cancelled in the system)

Regards,
Phani
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18896
    Pending
    0
    Resolved
    11183
    View all 18896 Samsung India reviews & complaints
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information