[Resolved]  Samsung India — delay in phone repair by service centre jind (neha communications)

Address:

Jind, Haryana, 126102

Dear sir,
With reference to subject i have purchased a samsung sm j120 mobile phone in january 2017.
We had faced the display problem in this phone in june-2017.
I have given mobile for repairing in your jind service center m/s neha communication, which was repaired and handed over to me.
But again same problem started on 20th august 2017 nothing is displayed on screen & phone is totally off,
I have submitted my handset to your service centre at jind on 22.08.2017 for repairing, as i was told by your representative that phone will be repaired within three days. But 12 days have been passed & still there is no positive response by repeated talks with service centre representative and oftenly talks with rude behavior which is not acceptable. Till date they have not clarify when we will get our phone. Being top rated brand in smartphone, such type of pathetic customer service is not expected at all. Yor are requested to look into the matter & take necessary action.
Minal maan
M. No.[protected].
02.09.2017