[Resolved] Samsung India — delayed in providing service for replacement of mobile display

BrundaBs

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 5600606

I purchased samsung galaxy c7 pro mobile 2 months back. Unfortunately it's display got broken. So i gave that mobile for repair in one of the samsung service centre on 27th jan 2017. Jobsheet number is [protected].

If you go through my details you can see that its been around 25 days already.
And mobile is not yet got repaired. Did i buy your product with so much cost of rs.25, 000 to wait helplessly?

I called many times to customer care and service centre and i didnt get any response.. Service centre person has told me that display is not available and production of that display has been stopped. So i dont think it will get repaired so there is no point in waiting for it.
If you cant get the display and repair it. Please refund that product money to me and "keep your product with you only" then i will be very much satisfied.

I hope atleast now i will get some response...

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Mar 22, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd