[Resolved] Samsung India — did not get any solution of my complaint no [protected] even after one month

[Resolved] Samsung India — did not get any solution of my complaint no [protected] even after one month

M Manali1287 from Kolkata, West Bengal

Dear concern, Earlier also i have requested for solution of my complain no [protected]. After that One person has visited my home from samsung today but unable to give any solution. As he was not having any information regarding the availability of parts broken in service center. He is asking me to wait for another 20days for the solution which is really not acceptable at any means. My defrost button and freezer door needs to be replaced. Also unable to provide any sltn for overfoaming. So kindly take the matter on priority basie for solution. I am not able to use my freedge without this freeger door. And without any solution of ovrfoaming. Kindly resolve the issue. Requesting ur kind cooperation. Regards Manali Was this information helpful? No (0) Yes (0)
Dec 14, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Nov 01, 2017 Bhati Saab's response My phone is under warranty but from last 20 days I suffer bcoz of executives didn't take my problem seriously that's why they never pic their provided phone Nmbr Verified Support Nov 02, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd
2 Comments	Share
Submit Close

Related Samsung India reviews

View all 18896 Samsung India Reviews

Comments

Bhati Saab

from Delhi, Delhi

From last 20 days I m visiting service center that is my problem they didn't pic calls ND that r not punchual about their commitment many time they said come after 2 days we will arrange ur mobile part but still I m suffer bcoz they r not picking up calls about quarry of my order of mobile part ND said come after 3 days many time they said to me

Samsung India Customer Care's response, Nov 30, 2017

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Ashishnishu2

from Rishikesh, Uttarakhand

I use Samsung a9pro this is biggest complaint my camera glass break I go to service centre for glass but no change glass & say that change full body if you want camera glass and the value is 7000 thousand rupee why I give for one camera glass I don't want to change complete body but service centre say no exquese for this complaint