[Resolved] Samsung India — display issue in s7 edge

Rohan Kotwal

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411028

This is very sad to know that a company like samsung is treating customers like this.
I had a pink line running through my display on march 2017. I went to the service center and they repared the display under warranty. 6 months later in sept the same problem cropped up again. This time they want me to pay. I have only one question whats the gurantee that this wont happen again... The device, as confirmed by the representatives, has no physical damage.
I have been telling that its a defective piece and thus this problem is cropping up again and again.
After payning half a lac for the device the least you expect that it runs smoothly for few years right... My previous all the samsung phones were good this one has a problem and needs to be fixed...

Please note: i have already visites service center and written to customer care.. Its of no use.

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Nov 11, 2017

Complaint marked as Resolved

Thanks Samsung and the customer support staff. Specially ashiwini... Very helpful...

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Oct 18, 2017

Updated by Rohan Kotwal I did get a call twice but still no solution.

Nov 11, 2017

Updated by Rohan Kotwal Thanks Samsung for proving that you care for your customers. Thanks ashiwini for all the support. I was thinking about shifting to other brand but now I won't...