[Resolved]  Samsung India — display issues over tv screen appearing just after 1 year 2 months of purchase

Sep 23, 2017

Updated by Subhomoy Dutta Hi SAMSUNG Team,

I am 66 years old. I have seen atleast 5-6 television of different brands like oscar, haier, sony, videocon, philips, onida in my life.

Those televisions were not so expensive but served 6-7 years nicely in my home

Yes, we had faced issues in those but those issues did not appear just after warranty period is over and we had spent money 500/- to 1000/-from our pocket to repair and do not ask for free repairment from those brands.

My son told me to go with TOP BRAND SAMSUNG and I have spent Rs.19990/- just 1year few months before.Now you are telling me to spend 10000/-
more to repair this defect.Why should I spend Rs. 10000/- to repair this faulty model.It would be better for us to buy a new one.

You should think before giving me any solution that you are telling me to spend in total 30000/- within 1year of few months of purchase

As you mentioned "Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best in terms of quality and service of the products.After an extensive research by our certified technical support engineer, we found that the product has developed a fault
during its normal usage." .

If so and if you believe that everyone is not facing this issue as you have great faith over SAMSUNG then you should consider issues in my television as an exception and you should provide the service with minimal cost as the defect is found just after warranty period is over.

One more thing, I would like to remind you that SAMSUNG AUTHORIZED service engineer informed us that panel needs to be repaired to rectify the defect and it was not me who took decision what needs to be done.

As you have mentioned " As a special gesture, we are offering you Rs-3200/- discounted repair on the above mentioned product.",

I would rather suggest you if you want to show special gesture then your offer should be Rs 10000/- since SAMSUNG is doing business with CRORES daily.
Otherwise, we don't need your special gesture.Because we have our own respect and if we can pay Rs. 10000/- and it won't be too difficult for us to pay
Rs. 3000/- more.

If you are an user facing problem, then you could have understand the problem,

Thanks and Regards,

TAPAN KUMAR DUTTA
MOBILE NO. -[protected]
NORTH BAKSARA, HOWRAH,
PIN -711110
WEST BENGAL

Mar 14, 2018

Updated by Subhomoy Dutta Hi SAMSUNG Team,

As informed earlier, we were facing issues over display screen( dark circle from left bottom corner with straight line) within 1 year and 2 months of purchase of Samsung LED TV model number UA32FH4003RMXL, bearing serial number 0A2F3ZNH118536E..

We thought that we will be bearing with that problem.Since other portion of the display screen was clear at that time and the solution of the problem was to change the entire panel which costs 13, 186/- which is too high for us.

But now, no picture is appearing over screen from Feb 25, 2018 on wards(exactly just after two years of purchase).

As per the samsung authorized technician recommendation (CALL NO :[protected], DATE: 10/03/2018), entire panel has to be changed to resolve the issue. And, we have no other options.

As discussed earlier ' Keeping customer satisfaction in mind, we are offering a very cost effective repair for your product. The total repair cost for your product is Rs. 13186.In conclusion, based on our discussion we will not be able to cater your request for free of cost repair of the above said product. As a special gesture, we are offering you Rs-3200/- discounted repair on the above mentioned product.'

Could you please help us to change the entire panel within a cost of Rs. 9, 691/- (after adjustment of SERVICE CHARGES Rs. 295/-already paid to TECHNICIAN on 10/03/2018) providing a warranty over new panel for 1 year.

Please confirm and let me know the amount(including GST and after adjustment of SERVICE CHARGES Rs. 295/-already paid to TECHNICIAN on 10/03/2018).

Please find the attachment for your reference.

Thanks and Regards,
Tapan Kumar Dutta
NORTH BAKSARA, HOWRAH-711110,
WEST BENGAL.
Mobile No. -[protected]