Hi,
Hi,
I bought samsung j7pro on[protected] from reliance digital at berhampur odisha, my phone started showing errors of fingerprint sensor defect, den there was a pink colour spread in my display screen, after that it showed charging problem at first i went to reliance digital, they referred me to service centre in the locality and said this would cover under warranty, i went to the samsung service centre no - [protected]- sri subham electronics in berhampur odisha on 18.12.2017, to check the defects in the phone. I just said them about the pink spread, and then the customer care executive without even noticing the spread, said it has a display problem and mentioned it in the acknowlegement slip as “ display broken”and asked my confirmation to change the display which is not under warranty and will cost around rs.4700, i agreed to it and changed my display, then they called me up the next day saying the phone is not charging so they need 1 more day for the resolution, the day after they called me saying the phone has a mother board defect, and charging me rs. 15000 along with display rs.4700 and they say that all these are not covered under warranty. The above defects was not said to me during the time phone was received by the executive and the same has not been mentioned in the acknowledgement given to me. The phone cost me around 20900 and if i am going to pay 20000 for its repair that too within 3 to 4 months, what's the meaning of buying the phone which is having warranty of 1yr and paying so much for its repairs, and if samsung j7 pro is a defective phone, i need a replacement for my phone as soon as possible.
The details of my complaints are below:
Bill no.-[protected] Was this information helpful? | 
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