[Resolved] Samsung India — dissatisfaction for customer support

Ankush Wadhwa

from New Delhi, Delhi

Address:

New Delhi, Delhi, 110019

I have purchased a 49 inch led tv with model number mu 6470, this led has a smart card support with airtel. I have purchased a cam card from airtel and the same was installed in sep'17, however from 30-oct-17 i am not able to view the channels in my tv and post i got the same checked by the airtel digital tv team i was informed their is an issue with the cam card slot of my tv and it needs to be checked by the samsung team. I have registered a complaint regarding the same with samsung customer care with service order number [protected] and i got a message on 31-oct-17 that mr. Kedar singh with mobile number [protected] will be coming for the resolution, now i am writting this mail on 1-nov-17 and no one have turned up to even check the issue. I have also made a call on number [protected] which happens to be the landline number of the service centre but i was again redirected to call mr. Vijay on [protected] but he is also not answering my calls.

I would request to please help me in getting the issue solved as i have purchased the tv because of the brand name of samsung but the kind of support i am getting is making me think that my decision was not wise.

I hope this mail is written to the concerned person or team and the solution is provided to me at the earliest.

Regards
Ankush wadhwa

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Dec 12, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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Comments

Ashish Arora 1521

from Agra, Uttar Pradesh

I use Samsung a9pro this is biggest complaint my camera glass break I go to service centre for glass but no change glass & say that change full body if you want camera glass and the value is 7000 thousand rupee why I give for one camera glass I don't want to change complete body but service centre say no exquese for this complaint

Samsung India Customer Care's response, Nov 30, 2017

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

vikarmje bharti

from Madhugiri, Karnataka

I am travelling from sbc to kochuvalli from train no 16315 I lost my mobile Samsung j7 from coach no B1/4 pnr no [protected] pls help me and info me on no [protected]

Samsung India Customer Care's response, Nov 30, 2017

Verified Support

Dear Customer,

Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “Find My Mobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.

Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt. Ltd.