[Resolved] Samsung India — dissatisfied from the service, going to complain to higher authority (court)

Suhail Hussain bhat

from Srinagar, Jammu and Kashmir

Address:

Srinagar, Jammu and Kashmir, 191123

This is highly unsatisfied and unfortunate for me that i have purchased the washing machine 4 years back from your authorised centre in srinagar kashmir.
Month back i have complaint regarding that panel is not working and your concerned technician told me you have to replace the product, and told me you have to pay 3000 for that..
But now i have received a call from your service center and telling me the company have stopped to making these products (Panel), now we will give you 1000 rs for this machine, which i have bought it 15000,
This is very unfortunate from the branded company. This is humble request that kindly find some resolution or i will go for court case.
Now i have request either arrange the panal or find the alternative as soon as possible..
Kindly call back [protected]/[protected]

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Sep 4, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd