[Resolved] Samsung India — Double door refrigerator — 1 day old not working tktno-[protected]

sambeetswain

from Kolkata, West Bengal

Address:

700156

Hi,
I bought new double door fridge which was installed on 12-april afternoon and on wednesday morning i found its freezer door is not closing and the refridgerator stopped cooling.
Even after contacting the customer care twice and informing them about the issue till now haven't received any communication to fix this .

Is thsi the quality expected from samsung now ?? Please replace this faulty peice with a new one or give me the full refund immediately.

Will file a consumer case if this is not resolved by tomorow.

Thanks
Sambeet

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Dec 6, 2019

Complaint marked as Resolved

They didnt change the unit but gave me a letter with warranty extended to 3 yrs from 1 yr. Till date the unit is working properly

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2019

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Comments

Samsung India Customer Care

from Chennai, Tamil Nadu

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd