[Resolved]  Samsung India — double door refrigerator burned issue

Address:

Chittorgarh, Rajasthan, 312001

We have purchased one double door refrigerator from authroized samsung dealer at chittorgarh, rajasthan 3 years back whereas dealer told us for 5 year full gaurentee and other 5 years compressor warranty. 13th sep 2017 evening around 7.00 pm suddenly refrigerator sound and burned and we called to dealer for the issue and on 14th sep the dealer came with one engineer and after checking the dealer said to my mother that this happened becoz of thunderstorms. The most stupid unexpected reply we got. And he asked my mother to sign on a blank paper itd unexpected what the hell a company employee is doing with a valuable customer who do start buying all things like lcd, air conditioner of this brand its gud to buy a normal average brand rather then this one. On 15th we received a message that complaint resolved and closed. How can company close this complaint without solution. We want either company change this refrigerator or we will move to another option. Photos of burned place also attached