[Resolved] Samsung India — earphone issue

[Resolved] Samsung India — earphone issue

K Kkrn from Raha, Assam

I have bought a samsungsmart phone of model no. J5 about 5 months ago, so, my earphone is in warranty period. But i didn't get success to exchange my earphone due to misbehavior of service centre staff in south gandhi maidan, charch road, jaiprakash nagar, gaya, bihar-823001. This event discourage me to use samsung company goods. So, please take a quick action on it and solve my problem. +1 photos Was this information helpful? No (0) Yes (0)
Nov 10, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Oct 05, 2017 Updated by Kkrn Samsung India — earphone issue 1 Review Kk Kkrn on Oct 5, 2017 Mark as Resolved I have bought a Samsungsmart phone of model no. j5 about 5 months ago, so, my earphone is in warranty period.But I didn't get success to exchange my earphone due to misbehavior of service centre staff in South Gandhi Maidan, Charch Road, Jaiprakash Nagar, Gaya, Bihar-823001. This event discourage me to use Samsung company goods. So, please take a quick action on it and solve my problem. Verified Support Oct 06, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd
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