I purchased a wearable (Samsung Galaxy Sport) from Samsung e-store on 15.12.2017 and made payment via EMI mode using my Credit Card. I received the confirmation regarding the EMI transaction and later received the product.
But when i checked my Credit Card Statement, I found out that Samsung has wrongly charged the entire amount of Rs. 22990/- from my Credit Card. I raised a complaint by calling their customer care as well as by e-mail on 28.12.17. I received a response asking me to wait for 24-48 hours. But I did not receive any response from Samsung.
I raised several complaints on 02.01.18, 03.01.18, 04.01.18, 05.01.18, 08.01.18 and 10.01.18 through customer care. I also consistently requested to provide me a compliant reference number.
But each time I was asked to wait fro 24-48 hours and when I tell them that that it has been more than that much of time, they just responded that we can not do anything as the response is still awaited from management.
Despite several requests and intimation that the Bank will charge the entire amount from me and in case of non-payment of entire amount, a hefty finance charges alongwith penalty will be levied on me, in addition to a considerable loss in my CIBIL score and consequently my credit worthiness, Samsung has handled my issue in the worst possible manner.
no resolution has been provided till date and on top of it, their customer representative completely pull their hands stating they can do nothing as the response is awaited from management team.
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Apart from this, I have not been given any other reference number/ticket number regarding my complaint.
I have also attached clear screenshots.
I wish to apprise you that my Bank will generate statement on 14th January 2018 and will charge the complete amount to me. Thereafter, I may not be left with choices than to oblige the payment in order to maintain my credit worthiness and goodwill.
Any loss afterwards will be a greater cause of concern
Thank You.