[Resolved]  Samsung India Electronics Pvt. Ltd. — facing issue in mobile phone

Address: 143001

Please submited my case i need a help of law because company not coprate with me

Dear all,

I purchased mobile on 06/nov/2018, model number - sm-j810g, (Imei [protected]) a. A electronic hide market national shopping complex amritsar pin - 143001, i visit to service centre many times and also discussed with mr vimal & miss sonia in service centre, my device touch is not working properly, but they are not giving solution, and making excuses and also misbehaving. It is real embarrassing for me. At time of service my mobile data removed so many time, but my issue still pending till time, reason of loged complaint to change my phone display and touch, my phone is under warranty.
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Jul 25, 2019
Complaint marked as Resolved 
29/jun/2019 Company mail Mail id. [email protected] Your question Very Very Poor Service, I M Not Satisfied With Your Service.My Device Touch Screen Not Working Properly, Again & Again Service Centre Visit But My Issue Not Resolve.My Device J8 Service Centre Address- A.A Electronic Hide Market National Shopping Complex Amritsar Punjab 143001 Visit Date & Time.1) 18/May/19 04:34Pm Request Number.4282920751, 2).23/May/19 12:18Pm, 3).29/May/19 05:40Pm & 4).28/Jun/19 02:25Pm Counselor answer Dear Mr. Bajwa, Greetings of the day. We regret the inconvenience caused to you. This is with reference to your email regarding touch issue in your Samsung device. We would like to request you to submit your device in service centre and share job sheet with us that we can follow up with service centre and try to find any satisfactory solution under Samsung guidelines. Moreover, we assure you that we will put every single effort to resolve your concern on priority basis. Further, the address details of Samsung service centre are also available at our website. Please click on the link mentioned below to get more information: http://www.samsung.com/in/support/servicelocation/ The Reference number of your email is 3701423255. For any further assistance, please contact our Samsung customer care at 1800-5-SAMSUNG (7267864). Warm Regards, Younis Ahmad Online Support Team Samsung India Electronics Pvt. Ltd. Disclaimer: All materials on this site are protected by copyright and intellectual property laws and are the property of Samsung India Electronics Pvt. Ltd. unless stated otherwise; you may access and download the materials located on www.samsung.com/in only for personal, non-commercial use.
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jul 27, 2019
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Jul 29, 2019
Updated by Mani bajwa
Dear All

Today I have received call miss bhawana number is [protected] she says that our team update you tomorrow evening.
Jul 30, 2019
Updated by Mani bajwa
Dear All

Today Again I have received call number is [protected] Time 05:23pm.he says that our team update you Tomorrow or Thursday Evening
 
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