[Resolved] Samsung India — extremely poor service at the leh samsung mobile service center!

Ladakhi

from Kud, Jammu and Kashmir

Address:

Leh, Jammu and Kashmir, 194101

The samsung mobile service centre at leh is extremely pathetic with such a poor service quality being provided by the service center. I have encountered two incidents there once my ear jack wasn't working do they told me that i need to change the complete set of the jack which will cost around 6k which i later found was nothing but some cotton stuck inside the jack hole at a local repair mobile vendor which didn't cost me a penny. Second time my touch screen broke and i gave it to repair to them and it's been more than 20 days i haven't received my phone back yet. The excuse is the same for every customer here in leh that to get a spare part it takes 15 to 20 days max. If this the kind of poor service quality being provided by such a renown and prestigious company that i'm really sorry to tell you that the local mobile repair vendors are providing much better service than the companies service center here in leh.

Was this information helpful?

No (0)

Yes (0)

Dec 29, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Related Samsung India reviews

View all 18896 Samsung India Reviews

Comments

Riyansh Rihu

from Jhunjhunun, Rajasthan

Sir,
I have receive a message that congratulations you are selected as a winner
For 500000 cash form Samsung company
Its real or fake

Samsung India Customer Care's response, Nov 30, 2017

Verified Support

Dear Sir/Madam,
This is in reference to your email wherein you had enquired about the fake SMS received by your good selves in the name of Samsung.
In this regard we would like to inform you that Samsung is not connected with such activities in any manner.
Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information.
In some instances they may try to convince and allure you to deposit cash (may be once and / or on repeated occasions) in certain specified bank(s).
They may also call upon you to visit links and/or provide your communication address and/or contact details to release the non-existent prizes.
We hereby inform and caution you, that you should not be acting upon such fraudulent and misleading communications, which are being solely sent with the intent to cheat and defraud you.
You may kindly note that any person who deals with such fraudulent entities shall be doing so at his own risk and that Samsung shall not be responsible and liable for any loss or damages and/or consequences arising there from.
You may also kindly note that we have already published caution notice on our website to give information with respect to such activities to the public at large.
In the event of you being allured to release any amount or information about yourself, the same is done at your own cost and peril.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd